K - Packet (Tracking Number)
- Shipping cost is calculated by a product's weight up to 1.8kg when you checkout.
- Ship from South Korea via Korea post.
- The tracking number is provided. Check the tracking information. https://www.17track.net/en/track?nums=
- It usually takes 15~30 days but it could take up to more than 40 days.
- Still not updated from INCHEON, South Korea? Don't worry. Once the package is left South Korea, it takes some time to be updated by the destination country' post office.
It could take up to 2 weeks to be updated. Please contact the local post office under the tracking number and the shipping address.
Air Parcel (Tracking Number)
- Shipping cost is calculated by a product's weight up to 19kg when you checkout.
- Ship from South Korea via Korea post.
- The tracking number is provided. Check the tracking information. https://www.17track.net/en/track?nums=
- It usually takes 15~30 days but it could take up to more than 40 days.
- Still not updated from INCHEON, South Korea? Don't worry. Once the package is left South Korea, it takes some time to be updated by the destination country' post office.
It could take up to 2 weeks to be updated. Please contact the local post office under the tracking number and the shipping address.
EMS (Express Mail)
- Shipping cost is calculated by a product's weight up to 29kg when you checkout.
- Ship from South Korea via Korea post.
- The tracking number is provided. Check the tracking information. https://www.17track.net/en/track?nums=
- It usually takes 5~10 days but it could take up to more than 20 days.
- Please contact the local post office under the tracking number and the shipping address for more shipping detail.
Custom Inspection
- All International orders are subject to customs inspections as well as possible fees and/or taxes.
- These charges are determined by the country to which the package is shipped to and payment is the responsibility of the customer, not Cosmetic Love.
- Shipping charges, taxes, and other country's fees are non-refundable.
- You can reject the parcel then it will be returned back to the sender. We will contact you as soon as it arrives and we proceed a partial refund(less original shipping fee).
Return Policy
- You may return any unopened merchandise for a full refund or exchange.
- Return shipping cost is not covered unless we send the wrong or defective product.
- We accept returns anytime within 30 days period from the receipt, but we regret that we are unable to refund your original shipping charges unless the return was a result of our error.
- If your package is returned to Cosmetic Love marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped or refund, we will, unfortunately, need to charge the resending shipping cost,$5.
- When you want to get a refund instead, we are available to proceed partial refund, deducted original shipping cost and restocking fee $5.
(This restocking fee contains return shipping charge we had to cover and items' re-stocking fee).
Refund Policy
- We have a 45-day refund policy. If you don't receive your order within 45 days since the shipment date, we will give you a full-refund or re-shipment of the order with a tracking number.
- This only applies to orders that are presumably "lost" during the delivery process.
- We cannot give a full refund if, for example, you wrote the wrong shipping address, you miss the package because you are absent. In that case, we'll give you a partial refund (total order cost - shipping fee). In the case of re-shipment, we'll send you an invoice for the re-shipping fee which is $5.00.
